Privacy Policy

About Instamo

Instamo is a Registered Trademark of Instamo Ltd, a company registered in England and Wales under company number 16456626.

Registered Office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

If you have any questions about how we handle your personal information, please contact us at hello@instamo.co.uk.

Introduction

This privacy policy sets out how we use and protect your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can read the full version below.

1. Important information and who we are
2. Types of personal data we collect about you
3. How is your personal data collected?
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights
10. Contact details
11. Complaints
12. Changes to the privacy policy
13. Third-party links

1. Important information and who we are

This privacy policy gives you information about how Instamo collects and uses your personal data through your use of this website, including any data you may provide when you register with us.

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Instamo Ltd, trading as Instamo, is the controller and responsible for your personal data (referred to as “Instamo”, “we”, “us” or “our” in this policy).

Data Controller and Data Processor Roles

Instamo as a Data Controller: For purposes of data protection laws, Instamo Ltd is the “data controller” and controls the processing of your personal information collected through our services.

Instamo as a Data Processor: In providing our services, we may act as a “data processor” on behalf of our customers and process data under their instruction. This Privacy Policy does not apply to Customer Data processed in that capacity.

2. Types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

• Identity Data: first name, last name, title, date of birth, gender.
• Contact Data: billing address, home address, email address, phone number.
• Transaction Data: details about salary, savings, mortgage, and property transactions.
• Technical Data: IP address, login data, browser type and version, device ID, and location data.
• Profile Data: username, password, preferences, feedback, and survey responses.
• Usage Data: information about how you use our website, products, and services.
• Marketing and Communications Data: your marketing preferences and communication settings.

3. How is your personal data collected?

We use different methods to collect data from and about you, including through:

• Your interactions with us — by filling in forms, or by post, phone, email, or otherwise.
• Automated technologies such as cookies, server logs, and similar technologies.
• Third parties or publicly available sources (analytics providers, advertisers, search providers, etc.).

4. How we use your personal data

We will only use your personal data when the law allows. Most commonly, we use it to perform a contract, comply with legal obligations, or for legitimate interests.

Legal Bases

• Performance of a contract – where necessary to perform a contract we are entering or have entered with you.
• Legitimate interests – to conduct our business and provide you with secure, effective services.
• Legal obligation – to comply with UK or EU law requirements.
• Consent – when you’ve actively agreed to a specific use of your data (e.g. newsletters).

Marketing

You will receive marketing communications from us if you have requested information or subscribed to our services and not opted out. You may opt out at any time by following unsubscribe links or contacting us.

5. Disclosures of your personal data

We may share your personal data with trusted third parties such as service providers, legal and professional advisers, regulators, and in the context of a business sale or merger.

All third parties are required to respect data security and process your personal data in accordance with the law.

Our Subprocessors and Service Providers

6. International transfers

Whenever we transfer your personal data outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses or transfers to countries with adequate protection levels.

7. Data security

We have implemented appropriate security measures to prevent personal data from being accidentally lost, used, or accessed unlawfully. Access is limited to employees and service providers who need it for legitimate purposes.

8. Data retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, and tax obligations. Typically, data is kept for up to seven years after you cease being a customer.

9. Your legal rights

You have rights under data protection laws to:

• Request access to your personal data.
• Request correction or erasure of your data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.

10. Contact details

Instamo Ltd
Company number: 16456626
167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: hello@instamo.co.uk

11. Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection. Visit www.ico.org.uk. We would appreciate the chance to resolve your concerns before you contact the ICO.

12. Changes to this policy

We keep our privacy policy under regular review. Historic versions are available upon request. Please notify us if your personal data changes during your relationship with us.

13. Third-party links

This website may include links to third-party websites, plug-ins, or applications. Clicking those links may allow third parties to collect or share data about you. We are not responsible for their privacy policies and encourage you to read them when visiting other sites.